TELUS International Partners with Local Measure
The partnership serves to design, build and deliver more intuitive, personalised, secure and scalable customer experiences on Amazon Connect.
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TELUS International, a digital customer experience (CX) solutions provider, announced a strategic partnership with Local Measure, a global tech company that offers customer service technology.
Monty Hamilton, Senior Vice President, TELUS International, said, “It has become increasingly critical for digital customer experience providers to engage the right technology partners in order to not only meet, but stay ahead of evolving consumer behaviours and cater to the new ways clients want to do business. This includes embracing consumers’ widespread shift to working and socialising on digital messaging platforms, and offering clients options such as flexible and transparent pay per use pricing models to optimise budgets and off-the-shelf integrations that address their desire to reduce complexity.”
“TELUS International’s thoughtful and holistic approach to welcoming unique and progressive companies like Local Measure into our partner ecosystem and channel strategy serve to propel our growth in emerging and fast-growing segments of the CX market whilst broadening our GenAI offering. These partnerships also serve to amplify our existing vendor-agnostic stance, which we believe empowers our clients to optimise their existing technology investments and make better-informed decisions, ultimately leading to better outcomes and long-term success,” Monty added.
“Our partnership with Local Measure and the addition of its Engage platform to our robust Fuel iX suite underscores our commitment to providing clients with more choices and greater flexibility in how they design, build, deliver and transform dynamic end-to-end CX experiences in order to maintain a competitive edge,” Tobias added.
Jonathan Barouch, CEO and Founder of Local Measure, said, “We’re excited to partner with TELUS International to help our joint customers reimagine the future of customer experience. A future that is intuitive, frictionless and proactive. We’ve been impressed by the capabilities at TELUS International to deliver powerful CX outcomes. Leveraging our Strategic Collaboration Agreement with Amazon Web Services and the breadth and reach of TELUS International we see an exciting future for this partnership.”
The partnership serves to design, build and deliver more intuitive, personalised, secure and scalable customer experiences on Amazon Connect.
