Singapore Airlines To Enhance CX in Heathrow

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Singapore Airlines is investing more than £3.5 million in refurbishing its SilverKris Lounge at London Heathrow Airport to deliver a refreshed experience for customers, with up to 16% more seating space, enhanced facilities, and a new look unveiled in the summer. This follows the completion of an SGD$50 million dollar refurbishment of the flagship SilverKris and KrisFlyer Gold lounge in Singapore’s Changi Airport Terminal 3 in 2022.

The design of the SilverKris Lounge in London Heathrow Airport will continue with the refreshed “Home Away from Home” concept, while taking elements from the recently completed flagship SilverKris Lounge in Singapore, so guests can look forward to distinct personal spaces that provide a sense of ‘being home’.

Mohamed Rafi Mar, General Manager UK & Ireland, Singapore Airlines, said, “Having continuously operated from the UK’s capital for over 50 years, London is an important premium market for Singapore Airlines. The renovation of the SilverKris Lounge at London Heathrow demonstrates our commitment to London and will deliver an enhanced experience to our customers once reopened.”

The SilverKris Lounge in London Heathrow Airport Terminal 2 will close from 8 February 2024, and will reopen later in the summer. During the closure period, Singapore Airlines First Class and Business Class customers, as well as PPS Club, KrisFlyer Elite Gold, and Star Alliance Gold members travelling on Singapore Airlines flights will be invited to use United Airlines’ United Club Lounge at Terminal 2, located opposite Gate B46. Eligible customers may also make use of the other Star Alliance lounges located within Heathrow Airport.