Salesforce Launches Agentforce 3
Agentforce 3 is Salesforce’s upgraded digital labour platform that gives enterprises full visibility, control, and interoperability to scale AI agents effectively, featuring a new Command Centre and support for Model Context Protocol.
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Salesforce has announced Agentforce 3, an upgrade to its digital labour platform that gives companies the visibility and control to scale AI agents without compromise.
As enterprise adoption accelerates, the real blocker has become clear: teams can’t see what agents are doing — or evolve them fast enough. Agentforce 3 changes that. Drawing on insights from thousands of deployments since its October 2024 launch, it helps organisations get clear value from their AI agents.
With Agentforce 3, leaders can now monitor, adapt, and scale their AI workforce more effectively.
With a new Command Center for complete observability, built-in support for Model Context Protocol (MCP) for plug-and-play interoperability, and over 100 new prebuilt industry actions to speed time to value, Agentforce 3 helps companies scale what works, fix what doesn’t, and unlock the full potential of agentic AI — with clarity, control, and speed.
AI agent adoption is surging. But until now, agent platforms have lacked the tooling, governance, and observability needed to scale enterprise-wide. Agentforce 3 closes this gap, delivering the visibility, secure tool integration, and enterprise-grade controls organisations need to make agent velocity their advantage.
“With Agentforce, we’ve unified agents, data, apps, and metadata to create a digital labour platform, helping thousands of companies realise the promise of agentic AI today,” said Adam Evans, EVP & GM of Salesforce AI.
“Over the past several months, we’ve listened deeply to our customers and continued our rapid pace of technology innovation. The result is Agentforce 3, a major leap forward for our platform that brings greater intelligence, higher performance, and more trust and accountability to every Agentforce deployment.”
“Agentforce 3 will redefine how humans and AI agents work together — driving breakthrough levels of productivity, efficiency, and business transformation.”
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Agentforce Command Centre
As AI agents take on routine tasks and begin collaborating more closely with human teammates, teams need a new observability layer built for the era of digital labour.
Agentforce Command Centre is that layer: a complete observability solution that gives leaders a unified pane of glass to monitor agent health, measure performance, and optimise outcomes. Built into Agentforce Studio, it completes the agent lifecycle with powerful tools to understand and refine agents at scale.
Command Centre empowers teams to analyse every AI agent interaction, drill into specific moments, understand trends in usage, and see AI-powered recommendations for tagged conversation types to improve your Agentforce.
Moreover, AI agents can’t drive impact if they can’t take action using the tools your business relies on. As open standards like Model Context Protocol (MCP) gain traction, they bring new opportunities for interoperability, but also challenges around governance, identity, and control.
Agentforce 3 solves this by pairing open connectivity with enterprise-grade trust, giving agents native access to the tools they need, without compromising on control.
AgentExchange
As organisations embed AI agents across their teams, AgentExchange already makes it easy to equip them with the trusted tools they need to drive value fast with partner-built agent actions and templates.
Now, customers will be able to discover MCP servers from 30+ partners that provide trusted access to new third-party tools and resources and seamlessly connect them to Agentforce through a secure AI agent gateway.
Launch MCP partners include AWS, Box, Cisco, Google Cloud, IBM, Notion, PayPal, Stripe, Teradata, WRITER and more.
Underpinning every new capability in Agentforce 3 is an enhanced Atlas architecture, providing an enterprise-ready foundation through lower latency, greater accuracy, global availability, and additional options for control through new LLMs hosted on Salesforce infrastructure.
ALSO READ: Salesforce Launches AgentExchange
