Salesforce Launches Agentforce 2dx
Salesforce also introduced AgentExchange, a platform where partners can share templates and actions to speed up Agentforce deployments, helping businesses save time and resources.
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Salesforce has introduced Agentforce 2dx, the latest version of its digital labour platform designed to integrate autonomous AI agents into everyday work processes. This update moves beyond traditional chat-based interactions, allowing AI agents to operate in the background with minimal human supervision.
These agents can connect with existing data systems, business logic, and user interfaces to support a wider range of tasks and workflows, helping organisations manage operations more efficiently and at greater scale.
Agentforce 2dx also marks the release of a new set of low-code and pro-code tools for Salesforce developers to configure, test, and deploy Agentforce faster, paired with advanced analytics to help teams monitor, debug, and optimise agent performance with real-time data and guidance.
To experiment with these tools, Salesforce offers the Agentforce Developer Edition, a completely free environment where developers can prototype agents using Agentforce and also explore the capabilities of Data Cloud, Salesforce’s hyperscale data engine.
ALSO READ: Salesforce Launches AgentExchange
Salesforce also introduced AgentExchange, a platform that lets partners contribute to the growing $6 trillion digital labour market. AgentExchange provides a library of templates and actions to speed up Agentforce deployments, helping businesses save time and resources.
Agentforce 2dx, paired with the new developer tools and AgentExchange, launches with the Agentblazer community, a group for Salesforce admins, developers, CTOs, CIOs, and other IT leaders who can share best practices and learn skills on Trailhead to create agent-first companies.
“Companies today have more work than workers, and Agentforce is stepping in to fill the gap. By extending digital labour beyond CRM, we’re making it easier than ever for businesses to embed agentic AI into any workflow or application to handle routine tasks, augment employees, and connect with customers,” said Adam Evans, EVP and GM of Salesforce’s AI Platform.
“With deep integrations across Salesforce’s digital labour platform, CIOs, IT leaders, and developers can seamlessly build agents and automate work wherever it happens, driving efficiency, fueling innovation, and unlocking new opportunities in the $6 trillion digital labour market.”
George Pokorny, Senior VP of Global Customer Success at OpenTable, said, “OpenTable is partnering with Salesforce’s Agentforce Platform to help OpenTable’s customer service agents better serve our restaurants and diners.”
“Three weeks in, it is handling 73% of all restaurant web queries. This is a 50% improvement from our previous tool and we expect this number to further increase once Agentforce is launched to the general audience.”
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