Luxury Escapes Enhances Customer Experience with IBS Software
IBS Software's iLoyal solution offers travel providers the ability to establish tailored customer retention strategies and integrate wider partner product offerings.
Topics
Luxury Escapes, an Australian exclusive travel provider, has chosen IBS Software’s iLoyal solution to develop its loyalty offering, and enhance the customer experience.
The partnership was announced at the IBS Software Loyalty forum. Luxury Escapes will implement iLoyal with the goal of boosting consumer engagement and loyalty, serving a best-in-class unique user experience for over seven million global customers.
IBS Software’s iLoyal solution offers travel providers the ability to establish tailored customer retention strategies, integrate wider partner product offerings, and even gamify elements for stimulating customer interactions, through mobile or desktop platforms.
Adam Schwab, Co-Founder & CEO, Luxury Escapes, said, “Continuing to provide customers with a personalised experience through every step of their journey, requires innovative digital solutions that allow us to deliver quality customer engagement. The satisfaction of our customers, and the ability to establish rewards for our repeat customers is of significant value for us, and we are excited to implement the iLoyal solution to allow us to build a luxury personalised loyalty offering for our customer base.”
“Welcoming Luxury Escapes as an iLoyal customer demonstrates the value of digital solutions and loyalty programs for all travel services, marking a milestone for us. We are thrilled to see Luxury Escapes implement our digital solution to serve their customers with an engaging and unique experience, investing in the development of the most important currencies in travel; customer loyalty,” said Sunil George, Vice President – ANZ, IBS Software.
