Infobip, Singtel Tie up to Improve Customer Engagement
Through Rich Communication Services (RCS), businesses can have access to branded messaging options for customer engagement.
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Infobip, a global cloud communications platform, has joined forces with Singtel, a communications technology group, to improve how Singaporean businesses engage customers through communication services.
Rich Communication Services (RCS) allows interactive messaging for companies, turning business messages into brand experiences for customers. Through its messaging capabilities, it helps businesses in various industries, including finance, gaming, retail, and ecommerce.
Through RCS, businesses can have access to branded messaging options. It allows them to share rich messages that can include images, videos, and carousels. This helps brands build trust and recognition among their customers while nurturing relationships.
Additionally, RCS allows two-way communication between brands and customers. The approach empowers customers to directly respond to the branded message or make purchases conveniently.
Infobip’s partnership with Singtel is part of its efforts to provide RCS to businesses globally, partnering with various telecom companies. The partnership extends this initiative to Singaporean businesses, contributing to their business growth.
“Companies want to better engage their customers in more interactive ways, especially on their mobile devices. RCS provides customers with more personalised communication that will help businesses build stronger relationships and drive business results. We look forward to empowering organisations with this capability to help them build brand affinity with their customers,” said Terence Lai Tuck Leong, Vice President of digitalisation, products, and partnerships at Singtel Singapore.
“The introduction of RCS messaging marks a significant step for customer engagement in Singapore as businesses aim to elevate their communications to meet evolving consumer expectations. Singtel’s deep understanding of the Singaporean market, combined with Infobip’s global experience and expertise in RCS, will empower local businesses to connect with customers securely through rich, branded two-way conversations,” said Lim Jiun Kei, Head of operator partnership region at Infobip.
