Infobip Launches CX-focused Operations in the KSA

Infobip’s operations in KSA include a range of advanced communication solutions streamlining customer engagement and business processes.

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  • Infobip, a global cloud communications platform, has launched operations in the Kingdom of Saudi Arabia (KSA), further expanding its presence in the Middle East to better serve clients. 

    Amsal Kapetanović, Infobip‘s Country Manager KSA, said, “The launch of Infobip’s operations in Saudi Arabia is a testament to our dedication to investing in the local market and enhancing our capabilities to serve our clients better. As the world’s most connected communications platform, we provide a broad range of capabilities at scale. These include our omnichannel communications, contact centre, chatbot, customer engagement and customer data platforms as well as our identity and security solutions.”

    “We are excited about the opportunities that this expansion brings to our clients in Saudi Arabia and the broader Middle East. It underscores our commitment to providing reliable, secure, and high-performance communication solutions that connect businesses with their customers,” said Zeid Shubailat, Director at Infobip.

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    To ensure further compliance with the KSA market requirements, Infobip is obtaining all the necessary licenses and certificates for successful operation, including the SMS license that the company received recently.

    The company offers omnichannel communication services, including SMS, email, voice and chat apps, tailored to meet the needs of local businesses. By fostering local partnerships and driving Digital Transformation, Infobip aims to impact the Saudi Arabia’s technology landscape.

    Infobip plans to continue its expansion in the Middle East, with future initiatives aimed at strengthening its presence and supporting the region’s digital ecosystem.

    Infobip has also launched its first data centre in KSA, to host and process the data within the country, in line with international data security standards. The data centre in Riyadh is expected to support businesses, create numerous job opportunities and contribute to the local economy. It offers scalability and reliability to meet the evolving needs of businesses across various industries.


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