Gorgias Introduces its Conversational AI Platform
Gorgias’s Conversational AI platform is shaping the future of ecommerce by enabling teams to provide fast, scalable, and cost-effective support.
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Following the launch of AI Agent in July 2024, Gorgias announced a deeper investment into conversational AI for ecommerce. Gorgias is helping ecommerce brands drive sales and resolve customer inquiries—like order changes, refunds, or product recommendations— instantly through personalised, one-on-one interactions, both before and after purchase.
“Since day one, Gorgias has been dedicated to helping ecommerce brands deliver exceptional customer experiences. We started with a help desk to centralise support, then introduced AI Agent to instantly resolve support questions,” said Romain Lapeyre, CEO of Gorgias. “Now, we’re taking the next leap forward with an AI Agent that powers the entire customer journey—anticipating buyer needs, boosting sales, and automating high-quality support. Today, I’m happy to announce Gorgias as the Conversational AI platform for ecommerce.”
With this latest product release, Gorgias’s Conversational AI platform is shaping the future of ecommerce by enabling teams to provide fast, scalable, and cost-effective support, while helping them to drive revenue growth. Resulting in an AI-powered end-to-end customer journey where every customer interaction feels personal, seamless, and impactful—no matter the complexity.
From instantly resolving support inquiries to transforming hesitant browsers into loyal buyers with perfectly-timed recommendations, Gorgias is revolutionising the way that ecommerce brands engage with their customers.
“An instant response builds confidence. We live in a world with short attention spans, so customers appreciate how quickly we can respond to their inquiries. Customers aren’t worrying unnecessarily for longer than they have to for an address change or order cancellation,” said Mia Chapa, Sr Director of Customer Experience at Glamnetic.
In addition to an increased level of automation, AI Agent is helping teams reduce costs and increase efficiency with the release of:
- Advanced AI capabilities: With access to AI Agent on even more channels, teams will be able to fully resolve interactions through ecommerce actions. AI Agent Actions can resolve up to 50% of email inquiries autonomously, doubling the efficiency of existing automation tools. Creating a smoother, more enjoyable shopping experience for customers.
Actionable insights: Get insights on team and AI performance, and drive better results by coaching AI Agent with tailored recommendations. Guarantee consistent quality in every conversation, ensuring every customer experiences the brand’s unique communication questions, and streamline the checkout process.
