FICO officially launched its cloud-based platform in India, allowing banks like HDFC Bank, Axis Bank and AU Small Finance Bank to elevate customer satisfaction and drive innovation in the banking sector.
The FICO® Platform brings to market a suite of advanced decisioning and artificial intelligence capabilities tailored to empower local businesses.
“In India’s dynamic business environment, financial institutions will now have the potential to deliver hyper-personalised customer experiences, reshape business models, and achieve optimal outcomes for customers and stakeholders,” said Dattu Kompella, managing director in Asia for FICO.
Balaji Narayanamurthy, Head of Business Intelligence Unit at Axis Bank said, “As we integrate the FICO Platform into our operations at Axis Bank, we’re already witnessing promising outcomes. As part of our commitment to elevating the credit card customer experience, we eagerly anticipate moving to real-time decisioning for overlimit approvals using richer customer data. A significant step towards a seamless and efficient process.”
The implementation of the FICO Platform will enable Indian enterprises to unlock invaluable insights, optimise operations, and drive impactful commercial outcomes, aligning with the success of our clients across the region and worldwide.