Engageware Acquires Aivo
The acquisition of Aivo is to deliver better solutions to organisations seeking to meet their customers anywhere in their customer journey and improve satisfaction.
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Engageware, a cloud-based customer engagement software provider,recently announced the acquisition of Aivo, a conversational and generative AI technology provider.
The acquisition extends Engageware’s platform capabilities to help financial institutions, wealth and asset management firms, insurance brokers and other enterprises automate customer service, reduce call centre workload, increase sales and improve operational efficiencies. Engageware’s platform provides significant ROI to its clients by helping to solve customers’ needs in the first interaction.
The acquisition of Aivo reinforces Engageware’s commitment to innovation and to delivering exceptional solutions to organisations seeking to meet their customers anywhere in their customer journey and improving customer satisfaction leading to increased sales and higher retention.
“We are thrilled to welcome Aivo to the Engageware family,” said Nina Vellayan, Chief Executive Officer at Engageware. “It is essential that organisations leverage technology to improve customer experiences, drive operational efficiency, automate customer service, and reduce workload for call centre employees. In a world where consumers have become accustomed to fast-paced, on-demand services, they expect immediate access to pertinent information and instant responses to their inquiries. By integrating Aivo’s products into Engageware’s customer engagement platform, we help organisations deliver accurate and instantaneous information to their customers, no matter the channel.”
Engageware is the only purpose-built customer engagement SaaS platform offering a comprehensive suite of self-serve and employee knowledge management solutions, intelligent appointment scheduling, and analytics, including client satisfaction tracking, all powered by conversational AI. Engageware’s platform enables companies to build stronger connections, increase conversions and foster long-lasting relationships.
Together with Aivo, Engageware will serve more than 700 enterprise customers with its customer engagement suite. It is the leading comprehensive SaaS platform for customer engagement for its target customers.
“I’m thrilled to have Aivo join forces with the leader in US customer engagement in Engageware. Aivo has already helped hundreds of companies automate their customer interactions with artificial intelligence,” said Martin Frascaroli, CEO & Founder of Aivo. “Now, with Engageware’s reach and strength in the U.S. market, we are able to provide that to thousands more. Customers want personalised experiences and instant resolution. We are confident that joining Engageware will further our combined mission of revolutionising how organisations help their customers address their needs globally.”
Engageware’s end-to-end platform enables its clients with a holistic view of their customers’ journey, synchronises seamless channel handoffs (for example, conversational chat to live agent transfer to appointment scheduling) and provides data and analytics to inform strategic business decisions.
“Clearhaven Partners is pleased to continue to support Engageware through its acquisition of Aivo. Aivo’s AI driven software is a strong match for Engageware’s strategic product priorities, and Aivo’s solutions fit perfectly within Engageware’s customer engagement software suite to drive even greater value for customers,” commented Michelle Noon, Co-Founder and Managing Partner at Clearhaven Partners, Engageware’s private equity sponsor.
“Engageware has long been a leader in customer engagement software. The acquisition of Aivo signifies Engageware’s continued commitment to delivering leading innovative solutions for customers.”
