Concentrix Launches iX Hero Agentic AI Apps
With iX Hero, advisors can get fast, accurate and more consistent AI-assisted answers, simplifying and modernising how advisors serve customers by bringing the right information into one streamlined view.
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Concentrix Corporation has announced the launch of iX Hero, the latest product in its Intelligent Experience (IX) suite. iX Hero is an agentic AI-powered application that works with a human in the loop to supercharge the way CX is delivered, from quick fixes to complex questions.
The company designed iX Hero to target the most common areas that cause inefficient customer interactions and dissatisfied customers.
iX Hero addresses both the customer and client side of each interaction. Consumers often face slow, unclear, or inaccurate responses from advisors, leading to frustration. Meanwhile, advisors struggle to manage up to 10 separate applications during a single interaction, which hampers efficiency and personalisation.
iX Hero aims to solve these issues by streamlining communication and enhancing understanding on both ends. With iX Hero, advisors can get fast, accurate and more consistent AI-assisted answers, simplifying and modernising how advisors serve customers by bringing the right information into one streamlined view.
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The application is designed to easily integrate with any contact centre platform, CRM, or workflow, and as it learns, it coaches advisors to make every interaction better and more efficient. Clients using iX Hero gain enhanced productivity, proficiency, and comprehensive data insights from across their enterprise that shape better customer relationships.
“Using iX Hero, Razor has been able to get valuable insights from our customer interactions, driving better overall efficiencies for our business while improving our CX. Concentrix has transformed every advisor into a hero for our brand,” said Jo Ann Nash, Vice President of Customer Support, Razor.
“For decades, Concentrix has been at the forefront of blending technology with human ingenuity and human empathy to transform CXs,” said Ryan Peterson, Chief Product Officer, Concentrix.
“With iX Hero, we’re equipping advisors with a powerful AI-driven toolkit that enables smarter, more efficient conversations, happier and more loyal customers, and increased revenue.”
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