Air India Launches AI.g Assistant on WhatsApp
The AI.g assistant is designed to streamline the travel experience by providing quick responses to a wide range of travel-related questions.
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Air India has launched AI.g, an Artificial Intelligence (AI)-powered virtual travel assistant that is available on WhatsApp.This assistant is designed to streamline the travel experience by providing quick responses to a wide range of travel-related questions and enabling access to various features, as per the airline’s recent statement.
Rajesh Dogra, Chief Customer Experience Officer at Air India, said “ “At Air India, we’re constantly innovating to make every touch point in the travel journey seamless and delightful for our guests.”
The officials from Air India said, “By integrating AI.g with WhatsApp, we are fulfilling our promise to our customers. The convenience and immediacy of WhatsApp dovetail with our vision for customer service. Our goal is to be present where our guests are, offering them timely, pertinent support and information around the clock.”
