Toku to Acquire AiChat
Through this acquisition, Toku will gain AiChat's chatbot and messaging capabilities, fulfilling its vision of delivering seamless, personalised customer engagement across all channels.
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Toku, Asia Pacific’s provider of enterprise-grade cloud communications and customer experience (CX) solutions, announced the intent to acquire AiChat, a Singapore-based AI-powered conversational customer experience (CX) platform.
Thomas Laboulle, Founder and CEO of Toku, said, “The acquisition of AiChat is a natural next step in our mission to be Asia Pacific’s leading customer experience platform. Both companies share a vision of using AI to enhance customer interactions and improve contact centre operations. Together, we can deliver even more value to our customers through a unified set of omnichannel solutions.”
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Brendon Blacker, Managing Partner of Delivery Hero Ventures, said, “As a major strategic investor in Toku, we enthusiastically welcome the acquisition of AiChat. This move is a strategic enhancement to Toku’s portfolio, positioning it as an innovator in the region’s CX industry. AiChat’s expertise in conversational AI and regional insights, combined with Toku’s advanced cloud contact centre solutions, effectively amplifies their unique competitive advantages, and signals a deliberate step towards expanding and solidifying their leadership in the market.”
Through this acquisition, Toku will gain AiChat’s chatbot and messaging capabilities. When combined with Toku’s existing voice, messaging, and cloud communications suite, customers will benefit from a single, integrated platform to power their entire CX journey.
