Verint SA to Outline the Future of CX
Douglas McNeilage, regional director of Verint South Africa, will deliver the keynote address and discuss what the company means by ‘one workforce.'
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Verint South Africa, the regional office of the US-based global customer engagement company, is all set host an ITWeb Executive Breakfast on The Future of CX on 19 April 2023 in Sandton, Johannesburg. Douglas McNeilage, regional director of Verint South Africa, will deliver the keynote address and discuss what the company means by ‘one workforce’ and why this represents the future of customer contact.
At the Future of CX Executive Breakfast, delegates will benefit from insights into how to engage customers the right way at the right time by removing role and people silos and thereby increasing capacity, flexibility and agility. They will also learn how to unlock their entire workforce with Verint technology to achieve the best service levels across branches, contact centres and other back-office teams.
Nasdaq-listed Verint said that it enables brands to build lasting customer relationships by connecting work, data, and experiences across the enterprise. More than 10,000 organisations in 180 countries are using the Verint Customer Engagement Platform.
According to Verint, as peaks and valleys occur across your various interaction points in your different business units, one needs to take advantage of their people’s skills and give the right work to the right person at the right time – regardless of what ‘silo’ they live in.
