Connect Extends Five9 Partnership
The partnership will provide local businesses with a dedicated onboarding experience and local support to ensure the solution consistently delivers exceptional experiences.
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Connect, the UK-based enterprise communication solutions provider, announced that it has extended its partnership with Five9, an intelligent CX platform provider in South Africa, as the company continues to expand its extensive customer engagement offering in the country.
Gert Swart, Global Chief Technology Officer at Connect, said, “As a vendor-independent solutions provider, offering Five9 in South Africa adds to our extensive portfolio of intelligent omnichannel contact centre solutions. In the face of rising product commoditisation, contact centre operators must find ways to differentiate themselves by delivering exceptional customer service to generate customer loyalty and drive repeat business.”
“Broadening our contact centre as a service (CCaaS) offering with Five9 builds on our ability to solve the consumer engagement and CX demands that businesses currently face by bringing market-leading technologies together that empower businesses to deliver excellent customer service,” he continues.
The partnership will provide local businesses with a dedicated onboarding experience and local support to ensure the solution consistently delivers exceptional experiences throughout the customer journey.
