Salesforce Debuts Slack AI
Slack AI's large language models are hosted directly within Slack, ensuring customer data remains in house.
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Salesforce has introduced Slack AI, a generative artificial intelligence experience available natively in its Slack collaboration platform. With it, users can tap into the collective knowledge shared in Slack through guided experiences for AI-powered search, channel recaps, thread summaries, and soon, a digests feature.
Denise Dresser, CEO of Slack, said, “For the past decade, Slack has revolutionised the way we work, bringing people, apps, and systems together in one place. With Slack AI, we’re excited to take this transformation to the next level. These new AI capabilities empower our customers to access the collective knowledge within Slack so they can work smarter, move faster, and spend their time on things that spark real innovation and growth. In the era of generative AI, Slack is the trusted, conversational platform that connects every part of a business to supercharge team productivity.”
Slack AI’s large language models are hosted directly within Slack, ensuring customer data remains in house. Customer data remains siloed and will not be used to serve other clients, directly or indirectly. Slack AI does not use customer data for LLM training purposes.
More features are on the horizon. Slack is building a native AI integration with Einstein Copilot, Salesforce’s conversational AI assistant, that will provide answers to questions directly in Slack that are grounded in trusted customer data.
In addition to these native AI capabilities, partners are bringing additional AI functionality into their Slack apps. For example, upgraded AI-powered apps from Slack’s partner ecosystem allow users to ask PagerDuty Copilot for help resolving incidents, automatically summarise Notion documents in link previews, and more. And coming soon, a brand new AI integration with Perplexity will allow users to subscribe to AI-powered insights and pipe them into Slack.
