The company specialises in CEM, expanding beyond hospitality to cover retail, banking, and travel Holiday Inn Club Vacation had to close 29 resorts in 2020 due to the pandemic. The club’s action plan required an immediate, effective business strategy to gain customer trust about safety. Using several solutions offered by customer experience management platform Medallia, […]
Idomoo has launched the Idomoo – personalised videos for Salesforce app on Salesforce AppExchange. The app allows Salesforce users to integrate personalised videos into their Salesforce workflows. It can sync with contacts’ most recent data to generate a custom video instantly. These data-driven videos can be included in any communications sent out via Salesforce, in […]
Poq Commerce announces that it has launched Salesforce Native app Platform (SNAP) on Salesforce AppExchange, empowering customers to build native mobile apps for Salesforce Commerce Cloud, creating the fastest path to unified commerce. SNAP provides headless integration with the poq native mobile app platform to create digital flagship customer experiences and decreases the risk, overheads […]
Adjust, a mobile marketing analytics platform, launched an application marketing collaboration on Salesforce AppExchange, empowering mutual customers to gain a holistic view of the user journey and to make more informed marketing decisions. The first integration to launch will be with the Salesforce Marketing Cloud (Marketing Cloud). The data integration with Marketing Cloud will enable […]
Talkdesk, Inc, the global customer experience company, announced it has launched Talkdesk for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Talkdesk to Salesforce’s Service Cloud Voice product. Service Cloud Voice brings together phone, digital channels and CRM data in one central view for service agents. Customers can now connect their preferred phone […]
Bucher + Suter announced it has launched b+s Connects for Service Cloud Voice on Salesforce AppExchange, empowering customers to connect Cisco Contact Center to Salesforce Service Cloud Voice. Like all of the b+s Connects product suite, Service Cloud Voice brings together phone, digital channels, and CRM data in one central view for contact centre agents, […]
