Yellow.ai Debuts Orchestrator LLM
By retaining past interactions within a memory window and revisiting original queries, Orchestrator LLM facilitates more comprehensive, human-like conversations.
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Yellow.ai, a global generative AI-powered customer service automation solution provider, launched Orchestrator LLM, an industry-first agent model that determines the most suitable next step while engaging in personalised, contextually aware conversations.
Raghu Ravinutala, CEO & Co-Founder at Yellow.ai, said, “Unlocking the full potential of LLMs requires a strong orchestration framework. Our Orchestrator LLM serves as a central integration hub, seamlessly collaborating with various AI tools and backend systems to deliver more cohesive and personalised customer experiences. The launch further underscores our commitment to developing multiple in-house LLMs and driving our mission to redefine the customer service sector through AI-first solutions that deliver human-like experiences autonomously.”
Yellow.ai’s Orchestrator LLM directly tackles challenges which traditional chatbots often suffer from a lack of contextual awareness and memory of past interactions leading to disjointed conversations and customer dissatisfaction. It excels in context switching and engages in small talk, ensuring smooth transitions between queries for an uninterrupted user experience.
By retaining past interactions within a memory window and revisiting original queries, Orchestrator LLM facilitates more comprehensive, human-like conversations resulting in more than 60% increase in customer satisfaction.
