Vonage Debuts Advanced AI Capabilities
Leveraging the advanced generative AI capabilities, Vonage equips businesses with the resources necessary to establish personalised, real-time connections with customers.
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Global cloud communications provider Vonage, a part of Ericsson, has announced the launch of generative AI for Vonage Conversational Commerce to provide better support for businesses.
Savinay Berry, EVP of Product and Engineering at Vonage, said, “We are seeing a significant increase in demand for integrated AI capabilities that can easily be expanded across platforms as businesses recognise the efficiency and customisation possibilities that generative AI offers. By integrating state-of-the-art generative AI capabilities with our Conversational Commerce solution, we are empowering users to generate creative content, automate tasks, and improve the overall user experience.”
Krishna Baidya, Sr. Director of Information and Communication Technologies at Frost & Sullivan, said, “Advancements in generative AI can be harnessed to significantly enhance Conversational Commerce solutions, empowering ecommerce marketers and online retailers to seamlessly connect with potential customers while delivering a personalised experience.”
Leveraging the advanced generative AI capabilities of Jumper.ai that are seamlessly integrated with its Conversational Commerce solution, Vonage equips businesses with the resources necessary to establish personalised, real-time connections with customers.
