Unifonic Unveils AI To Elevate Customer Experience
With its advanced decision-making abilities, the chatbot enables seamless connections between brands and customers, resulting in significant benefits for organisations.
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Unifonic, a customer engagement platform recently unveiled its AI-powered Chatbot.
The Unifonic Chatbot leverages AI to collect and analyse behavioural patterns and human language, enabling precise interactions and engagement with customers. It boasts multilingual capabilities, catering to users in English, Arabic, and Urdu, fostering inclusivity and accessibility.
With its advanced decision-making abilities, the chatbot enables seamless connections between brands and customers, resulting in significant benefits for organisations such as being able to qualify leads, 24/7 support, increased cost optimisation and more. Furthermore, it adheres to global best practices and industry standards, prioritising data privacy and security to instil user confidence and trust. The AI Chatbot is integrated with 100+ SaaS applications like HubSpot, Zid, Salla, Salesforce and more to help organisations automate business processes and offer a more connected experience.
To enhance its capabilities even further, Unifonic has incorporated the Natural Language Understanding (NLU) module into the chatbot, allowing it to discern intent with greater precision and learn from user interactions with machine learning algorithms. This creates smart experiences that will improve all customer journeys.
“We are thrilled to participate in Seamless Saudi Arabia 2023, reaffirming our commitment to excellence as a platinum sponsor for the second year running,” stated Mohammed Sleeq, COO at Unifonic. “At Unifonic, we believe in the transformative potential of AI to enhance customer engagement and deliver exceptional experiences. Our goal is to seamlessly integrate AI across our platform and solutions, facilitating effortless communication and creating personalised and effective interactions. By constantly innovating and refining our platform, we aim to exceed client expectations and deliver unrivalled value.” he added
