Tech Mahindra Debuts Navixus
Nevixus will combine Tech Mahindra’s Business Process Services’ automation, analytics, and consulting with Eventus’ customer experience (CX) and transformation capabilities to offer customers a holistic digital transformation suite.
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Tech Mahindra, a digital transformation, consulting, and business re-engineering solutions provider, launched Navixus within Tech Mahindra Business Process Services. Navixus will combine Tech Mahindra’s Business Process Services’ automation, analytics, and consulting with Eventus’ customer experience (CX) and transformation capabilities to offer customers a holistic digital transformation suite.
Birendra Sen, Business Head, Business Process Services, Tech Mahindra, said, “Today many enterprises are grappling with the challenges associated with adapting evolving technologies, ensuring robust data security, addressing skill gap, managing complex transformations, and navigating an extremely dynamic marketplace. Navixus aims to partner with our customers in this journey through a consulting-led approach and value-accretive suite of offerings that help them continually deliver superior experiences.”
Navixus offers a suite of expanded and enhanced capabilities, including consulting, operational excellence, intelligent automation, generative artificial intelligence, CX technologies. The business unit will also provide Contact Center as a Service (CCaaS), advanced analytics, and managed services, and will guide customers from optimisation to transformation.
“The pace of change required for our clients to remain competitive and exceed the increasing demands of their customers has never been greater. Companies need to evolve and automate or be replaced by those who proactively modernize their operations,” Rob Rutledge, business unit head of Navixus and CEO of Eventus, which Tech Mahindra acquired in 2021, said in a statement. “Navixus will provide customers the experience from global implementations and the integration of nearly every major CX technology provider.”
Navixus will assist businesses in addressing the challenges arising from heightened customer expectations, omnichannel interactions, budget constraints, and inefficient processes across various industries.
