iQor CXBPO Launches Insights iQ
Insights iQ empowers operations, sales, product, and marketing teams alike to act on live customer intelligence, optimising strategy and performance across the enterprise.
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iQor CXBPO has announced the launch of Insights iQ, a next-generation analytics solution powered by its infinityAiQ platform.
Built to change how brands understand and act on customer feedback, Insights iQ turns every interaction into a source of business intelligence, enabling faster, more informed decisions that enhance customer satisfaction, streamline operations, and unlock new revenue opportunities.
Insights iQ is built on iQor’s proprietary VALDI analytics engine and enhanced through a collaboration with OpenAI, combining LLM-powered intelligence with enriched datasets and partner technologies.
Unlike traditional sampling methods, Insights iQ delivers real-time visibility into sentiment, intent, and behaviour, enabling brands to surface opportunities and predict outcomes with precision.
“Insights iQ is more than a data tool — it’s a strategic growth engine,” said Chris Crowley, President and CEO of iQor.
“By leveraging real-time analytics and predictive intelligence, we help our clients move beyond reactive customer service and into a new era of insights-driven transformation, setting a new benchmark for what’s possible in the CXBPO industry.”
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Key capabilities include real-time sentiment and context detection, churn risk prediction, satisfaction forecasting, and segmentation based on behavioural and emotional signals.
With these tools, brands can identify unmet needs, reduce friction, and proactively improve experiences. Insights iQ empowers operations, sales, product, and marketing teams alike to act on live customer intelligence, optimising strategy and performance across the enterprise.
“In a real-time economy, our clients can’t afford to wait for post-interaction reports,” said Prabhjot Singh, Chief Digital Officer at iQor. “Insights iQ gives them the visibility to make better decisions faster by turning live customer signals into measurable action across CX, product, sales, and marketing.”
Powered by iQor’s infinityAiQ platform, Insights iQ is engineered to meet the demands of enterprise clients. It operates within iQor’s secure and compliant infrastructure, including PCI-DSS, HIPAA, SOC 1 and 2 Type 2, HITRUST, and ISO 27001 certifications.
The platform integrates seamlessly with clients’ existing environments, delivering immediate impact without disrupting operations.
With Insights iQ intelligence embedded in every touchpoint, businesses can drive measurable growth while building stronger, more loyal customer relationships. To learn more about how iQor is transforming CX through AI-powered intelligence and analytics.
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