Gong Unveils AI Agents to Deliver Revenue Impact
Building AI agents requires technical resources teams don’t have, while early experimentation has also exposed concerns about accuracy and reliability.
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Revenue teams are increasingly looking to AI agents to streamline workflows, uncover actionable insights, and deliver more personalised customer experiences.
Gong, the revenue AI company, is introducing over a dozen AI agents built specifically for revenue teams. Powered by over a decade of expertise in customer interaction data, Gong Agents integrate seamlessly into revenue workflows, enhance human expertise, and adapt to each organisation’s unique needs to drive meaningful business outcomes.
While AI agents hold immense potential, many business leaders struggle to implement them effectively. Building AI agents requires technical resources teams don’t have, while early experimentation has also exposed concerns about accuracy and reliability, making it difficult to confidently trust AI-driven decisions.
Gong Agents are built to solve these challenges—delivering specialised, revenue-focused AI that works alongside teams to deliver real impact.
“AI is evolving fast, but much of what’s on the market today is either unrealistic or uninspired,” said Amit Bendov, CEO and Co-Founder of Gong.
“AI isn’t about replacing roles—it’s about freeing people up to do their most impactful work. Gong Agents are purpose-built for revenue teams, empowering them with automation and intelligence that actually moves the needle, without sacrificing the human connections that drive businesses forward.”
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Rethinking AI Agents for Revenue Teams
Many AI solutions fall short because they rely on incomplete or self-reported data, operate in siloed systems, and fail to work in sync with how revenue teams actually operate. Gong Agents solve these challenges by embedding directly into the revenue workflows, capturing customer interactions, and automating key processes with verified, context-rich insights.
“Gong Agents give our sales teams back their most valuable asset — time,” said Stephanie Richman, VP of Sales Operations at Vercara.
“By eliminating manual tasks, our managers have reclaimed over 190 hours a year for strategic coaching and deal support. With Gong’s Revenue AI, our teams get a 360 view of every opportunity and AI-driven insights to forecast with confidence, sell smarter, and drive better outcomes across the business.”
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Gong Agents are:
- Seamlessly embedded into revenue workflows – Unlike disconnected AI tools, Gong Agents operate within a unified platform that automatically captures and analyses customer interactions across every touchpoint. Gong is the only solution that combines domain-specific customer interaction data, AI, and workflows in one place, ensuring accurate, relevant, and trustworthy insights for revenue teams.
- Designed to augment human expertise and business outcomes – Gong Agents specialise in automating tedious tasks and providing actionable insights, allowing sales teams to focus on relationships and strategy. Designed to work alongside teams, they drive quick adoption and fast results by seamlessly integrating AI into daily workflows for immediate ROI. In fact, teams using Gong’s AI Briefer are seeing an overall win rate increase of 19% and, for deals over $10,000, teams are seeing over a 40% increase in win rates.
- Configurable to meet each business’s unique needs – With Gong’s easy-to-use Agent Studio, revenue teams can easily customise Gong Agents to fit their workflows—drag-and-drop fields let business users define inputs, outputs, and autonomy levels. Business users can configure agents, preview results before deployment, and adjust settings to ensure seamless collaboration between AI and humans. Pre-built templates, based on best practices and a decade of revenue expertise, provide a strong starting point.
- Built to understand and act on customer interaction data – Gong Agents go beyond Customer Relationship Management (CRM) data, deeply understanding interactions between revenue teams and customers. Powered by the Gong Data Engine, they analyse emails, calls, and other interactions to deliver smarter decisions, deeper personalisation, and automated workflows that streamline sales processes—driving productivity, predictability, and growth.
“AI is at the forefront of our business, so integrating AI agents into our revenue strategies is a natural next step,” said Andrea Jones, Commercial Sales Planning & Strategy Lead at Boomi.
“Gong’s AI agents, built specifically for revenue teams, will give us a competitive edge, ensuring we stay ahead with AI that’s not only configurable but also designed to drive real ROI by seamlessly integrating into our processes and adapting to our unique needs.”
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