commercetools Introduces InStore for Consistent Shopping Experience
With this addition, commercetools now lets enterprise retailers deliver seamless, consistent shopping experience across all channels.
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commercetools, a global commerce company and the market leader in composable commerce, announced commercetools InStore — a new application that brings commercetools Composable Commerce’s capabilities into physical stores, unifying operations and breaking down channel silos.
With this addition, commercetools now lets enterprise retailers deliver seamless, consistent shopping experiences across all channels: online, offline, and everything in between, all powered by a single, flexible platform.
“commercetools InStore is a game-changer for retailers looking to unify their online and offline operations without the challenges of rigid hardware or excessive integrations,” said Dirk Hoerig, Founder and Chief Innovation Officer of commercetools.
“No other market solution addresses the complexities of unified commerce as comprehensively as commercetools InStore. By unifying operations, streamlining workflows, and enabling agile innovation, we’re empowering retailers to deliver seamless, high-quality experiences across brands, markets, and channels — both online and in stores — all while maintaining the scalability needed to drive sustained growth and exceed customer expectations.”
Solving the Omnichannel Disconnect
Legacy systems have long hindered retailers by creating inefficiencies, inconsistent customer experiences, and missed opportunities. According to Forrester, only 6% of companies deliver “very consistent” omnichannel purchasing experiences.
Challenges such as fragmented inventory data, misaligned pricing and promotions, and limited in-store personalisation prevent retailers from delivering seamless shopping experiences that drive revenue and loyalty.
With the introduction of commercetools InStore, commercetools eliminates these barriers by unifying operations on a single, composable platform. For existing commercetools customers, InStore removes the need for redundant integrations, enabling real-time inventory updates, seamless cross-channel workflows, and personalised in-store experiences. It’s the first and only unified commerce platform that bridges customer experience gaps across all touchpoints while offering unmatched flexibility and scalability.
Realising Unified Commerce Success
Jaycar, an electronics retailer in Australia and New Zealand, experienced the impact and potential of commercetools InStore. The composable architecture drastically reduced the time required to launch a new in-store retail solution.
Jaycar was able to build and deliver a modern in-store commerce and service solution with features like ratings, reviews, loyalty management, and AI-driven product recommendations. These are features that go far beyond a traditional POS — and all that in just six weeks.
“We were looking for a unified commerce platform to support our vision of a unified retail strategy,” said Graeme Faulkner, CTO of Jaycar. “commercetools Composable Commerce, combined with their InStore solution, has enabled us to create a truly integrated customer experience across our physical and digital channels. Now, we can innovate at a much faster pace, launching new features to our POS system within days instead of months or years.”
Key benefits of commercetools InStore include:
- Manage pricing, promotions, products, carts, and orders in one place.
- Replace multiple systems with one flexible solution to reduce operational expenses.
- Deliver seamless, cross-channel journeys that improve loyalty and revenue.
- Quickly launch in-store features like mobile checkout, personalised recommendations, and real-time inventory tracking.
- Equip store teams with intuitive tools to deliver high-quality service and boost productivity.
These outcomes highlight the potential of commercetools InStore to redefine retail operations and customer experiences across industries. For Screwfix, the omnichannel retailer to the trade, the platform has already delivered meaningful advancements:
“We’ve achieved significant results with commercetools, from modernising our ecommerce platform to launching a mobile app that our customers love,” said Nick Burton, IT Director at Screwfix.
“commercetools InStore represents the next realised evolution, offering us the opportunity to bring the same frictionless, innovative approach into our stores. We’re excited about the potential to provide an even more convenient experience to help our busy customers get their job done quickly, affordably and right the first time.”
“We’re thrilled to expand our partnership with commercetools, allowing us to deliver a truly seamless, unified experience for our joint customers. By integrating flexible and innovative payment solutions into commercetools InStore, we empower retailers to create consistent, frictionless shopping journeys across every channel and place customers in the driving seat of their experience,” said Kyle Jenke, VP, Global Head of Partnerships, Adyen.
