BUSINESSNEXT Accelerates Autonomous Banking Processes
The platform is seamlessly enabling banks to simplify customer experiences and remove friction with the infusion of AI-ready data and private gen AI models.
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BUSINESSNEXT, a composable enterprise solution provider for BFSI, is revolutionising the banking landscape globally with its customer experience platform, combining Digital Journeys, CRM, and Modern Lending capabilities.
Sushil Tyagi, Executive Director at BUSINESSNEXT, said, “Besides enhancing revenue and customer loyalty, BUSINESSNEXT is fostering productivity growth for every banker. Our suite of comprehensive solutions designed to modernise workforce operations, save time, and lower costs, enable banks to operate at peak efficiency. Nurturing customer loyalty at all touchpoints is a core focus for BUSINESSNEXT.”
The platform is seamlessly enabling banks to simplify customer experiences and remove friction with the infusion of AI-ready data and private gen AI models customised for banking. The commitment of BUSINESSNEXT to advancing financial inclusion is evident in its efforts to enable banks to embrace digital transformation fully. The company is empowering banks of all sizes in India, delivering more personalised, efficient, and intelligent experiences at every touchpoint.
This initiative ensures that interactions with banks are not only richer, faster, and smarter but also align with the evolving needs of the digital-savvy Indian consumer. BUSINESSNEXT’s impact has led to remarkable transformations for BFSI, with tangible results. For instance, Bank Danamon achieved 180+ First Touch Resolution Request Types for its 10M+ customers and 10K+ users. Whereas, Kotak Bank witnessed a 40% impact with more than 13K+ users and 60M+ customers.
Moving further, it helped HDFC Bank to achieve an 86% improvement in the Customer Loyalty Index, marking a significant milestone in customer satisfaction with 68 million+ customers. Other banks on the list were TP Bank, Axis Bank, and SBI.
