Bright Pattern Partners with MoData
This partnership between Bright Pattern and MoData will push CX forward in a new space.
Topics
Bright Pattern has partnered with MoData to dramatically transform the world of CX for innovative companies throughout Southern and Sub-Saharan Africa through futuristic digital and AI capabilities.
Brendan van Staaden, Managing Executive of MoData, said, “At MoData, we are excited about this partnership with Bright Pattern. Our MoData Interactive Digital Customer Enterprise 360 Ecosystem is a unique blend of critical CX technologies that combine Omnichannel Contact Centre, Workforce Management, Quality Assurance and Speech Analytics, all underpinned by Conversational AI and Business Applications to provide the most comprehensive customer engagement management methodology available in modern customer communications today.”
“Bright Pattern brings the magic of true cloud maxi-channel customer contact solutions to round off this brilliant ecosystem. With this powerful solution in our toolkit, MoData will continue to drive innovation and customer service delivery excellence through listening, understanding, and delivering in our world of customer service expertise,” Brendan added.
Michael McCloskey, CEO of Bright Pattern, said, “Bright Pattern is eager to work with MoData to unite our advanced contact center capabilities with its customer experience technologies. With this partnership and synergy, we’re excited to push forward CX in a new space that has a need for both of our proficiencies.”
