Q-nomy Inc. Launches Virtual Lobby 3.2.0
Virtual Lobby 3.2.0 introduces key enhancements that simplify customer flow and reduce operational costs.
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Q-nomy Inc., provider of omnichannel customer journey and experience management solutions, announced the release of Virtual Lobby 3.2.0.
Virtual Lobby serves as a virtual waiting room for both walk-in customers and those who have booked appointments, whether customers are receiving services physically at an organisation or remotely via phone or video calls.
Virtual Lobby 3.2.0 introduces key enhancements that simplify customer flow and reduce operational costs. The new Pre-Appointment Confirmation feature allows organisations to engage customers proactively, reducing no-show rates by enabling confirmations through personalised links or QR codes. Additionally, the enhanced virtual queue management system eliminates the need for expensive physical kiosks and digital signage, providing a fully virtual solution that simplifies both check-ins and waiting processes.
Customisation capabilities have been significantly expanded in this release. Virtual Lobby 3.2.0 offers extensive options for tailoring the user interface and appointment management processes to meet the unique needs of diverse industries. From customisable login and check-in flows to multilingual support and comprehensive branding options, organisations can now create a more personalised and seamless customer experience. These enhancements ensure that Virtual Lobby integrates smoothly into various operational workflows, whether in healthcare, retail, finance, education, or government services.
Security remains a key focus with Virtual Lobby 3.2.0. The platform incorporates advanced authentication methods and data protection measures to safeguard customer information, ensuring that interactions are both secure and reliable. Administrators benefit from enhanced security configurations and flexible licensing options, providing peace of mind and compliance with industry-standard protocols. These security enhancements protect sensitive interactions and ensure that customer data is handled with the utmost care.
Eran Reuveni, VP of Product and Business Strategy at Q-nomy Inc., said, “This update not only improves operational efficiency and reduces costs but also offers advanced features that enhance the customer experience. Our goal is to provide organisations with effective and reliable tools to manage their appointments and queues seamlessly, and Virtual Lobby 3.2.0 is a testament to that commitment.”
