QLESS Debuts Service Intelligence
With Service Intelligence, QLESS customers gain a comprehensive view of their business performance, enabling them to serve more people.
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QLESS, a provider of customer engagement and queue management software, announced the launch of Service Intelligence, a powerful addition to its flagship product, Tempo. Service Intelligence provides businesses with deeper insights that go beyond traditional analytics, enabling organisations to optimise employee performance, streamline operations, and deliver a superior customer experience.
“Many of our customers across sectors such as healthcare, higher education, and government are struggling to do more with less due to budgetary constraints and talent shortages,” said James Harvey, CEO of QLESS.
“Service Intelligence gives organisations the insights they need to serve more customers – without adding costs. By combining advanced, purpose-built analytics and real-time event streaming, businesses can make faster, data-driven decisions.”
Addressing the Gaps in Today’s Market
Despite the proliferation of analytics tools, many existing solutions lack the granularity needed to truly optimise business outcomes. Traditional systems focus on transactions rather than outcomes, leaving organisations with reports that fail to drive actionable change. Service Intelligence bridges this gap by providing multi-dimensional analysis that considers every facet of operations—whether it’s employee productivity, customer satisfaction, or service bottlenecks.
Service Intelligence: Powerful Features for In-Depth Analysis
Pre-Built Measures for Granular Analysis: Service Intelligence includes pre-built measures that allow analysis by increments of minutes, hour of day, and day of the week. This feature provides unprecedented visibility into performance and problem areas, enabling organisations to pinpoint and resolve issues quickly.
Multi-Dimensional Analysis & Comparison: Users can leverage trending and comparisons across multiple dimensions to see how various factors like wait times, service duration, and customer satisfaction intersect to reveal deeper insights.
Real-Time Data Streaming: Service Intelligence’s real-time event-streaming architecture ensures organisations can respond to issues as they arise, utilising complex analytical processing, without compromising system performance.
“Service Intelligence isn’t your typical analytics tool—it doesn’t require customers to do the heavy lifting,” said Brad Benson, Head of Products and Technology at QLESS. “Its pre-built service measures and multi-dimensional analysis help customers leapfrog straight into problem areas, bottlenecks, and opportunities. As a result, users can rapidly improve operations by uncovering insights that are often hard to find using basic, two-dimensional charts and tabular reports.”
Achieving Long-Term Success with Service Intelligence
With Service Intelligence, QLESS customers gain a comprehensive view of their business performance, enabling them to serve more people, create a better visitor experience, and reduce employee stress—all at a lower cost per visit. The solution’s ability to trend data over time and identify key performance levers positions organisations to not just meet but exceed their operational goals.
