Cognigy Unveils AI Agents for Sales and Marketing
Cognigy’s AI Agents for sales and marketing are engineered to revolutionise customer engagement through proactive personalisation and intelligent interaction.
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Cognigy, a global AI-powered customer service solutions provider, announced the launch of its AI Agents for Sales and Marketing interactions, fueling revenue growth with an exceptional customer experience (CX) that scales.
Sebastian Glock, Director of Product Marketing at Cognigy said, “Cognigy is empowering enterprises with AI Agents (for sales and marketing) that augment their workforce to deliver truly differentiating self-service resulting in automated workflows and human-like interactions.”
Cognigy’s AI Agents for sales and marketing are engineered to revolutionise customer engagement through proactive personalisation and intelligent interaction that not only anticipate customer needs but also drive significant sales growth.
To excel at their job, Cognigy’s AI Agents leverage insights from customer profiles and context to proactively identify needs and customer conversations that align with individual journeys and preferences. With capabilities that include proactive outbound calling, these AI Agents can initiate contact, ensuring that potential opportunities are never missed and customer engagement is maximised.
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Early use cases demonstrate the versatility and impact of Cognigy’s AI Agents across different sectors including retail, telecommunications and travel. The AI technology supports the entire customer journey, providing continuous assistance from initial contact through after-sales support, enhancing every interaction with Generative and Conversational AI capabilities. Additionally, AI Agents work alongside humans in the contact centre and can transfer calls or chats at any point of a conversation
