ISON Xperiences Acquires EC Outsourcing for Global Expansion
This strategic move allows potential clients to collaborate directly with an African entity, leveraging its in-depth understanding of the continent’s delivery landscape.
Topics
iSON Xperiences, a global Customer Experience Management (CXM), has announced the acquisition of EC Outsourcing Company, a UK-based BPO.
Pravin Kumar, Global CEO of iSON Xperiences, said, “This acquisition marks our initial foray into the Western markets, starting with the UK. Our goal is to establish a presence in the UK and Europe while expanding our offshoring opportunities from key destinations such as South Africa, India, Egypt, Kenya, and Rwanda.”
“Africa’s BPO sector is vibrant and diverse, with immense potential. We boast a young, tech-savvy workforce eager to engage with the world, offering a unique combination of talent and affordability. Acquiring EC Outsourcing provides us with a well-established management team and a strong foothold in these markets,” Kumar added.
Shailesh Mohan, Global Head of Sales and Executive Director at iSON Xperiences, said, “This acquisition will significantly benefit our operations in Egypt, enhancing our capabilities and expanding our reach. We are excited about the opportunities it will create for our employees and the growth it will bring to our business.”
“We are already leveraging Egypt’s young talent, employing a total of nearly 3500 Egyptian employees, and planning to add 2500 more jobs in offshore space. With this acquisition, we aim to expand even further with new locations employing more talents and leaving a stronger impact on the overall economy through enabling Egypt to gain more out of the offshoring sector,” Mohan added.
Besides that, this strategic move will allow potential clients to collaborate directly with an African entity, leveraging its in-depth understanding of the continent’s delivery landscape to facilitate seamless BPO services from Africa.
The acquisition of EC Outsourcing Company represents a major milestone for iSON Xperiences as it strengthens its position in the global BPO market.
