du Introduces Care Connect Platform
This launch highlights du’s ongoing commitment to digital leadership and innovation that centres on customer needs.
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du, from Emirates Integrated Telecommunications Company (EITC), has unveiled a Care Connect platform, an enterprise service assurance solution. Targeted at existing and new customers who rely on du’s managed connectivity services, the platform aims to transform network service transparency and facilitate seamless communication within organisations.
Karim Benkirane, Chief Commercial Officer at du, said, “The Care Connect platform represents a significant shift in our approach to enterprise network management. By converting intricate data into actionable insights, we enable our clients to concentrate on their primary business goals. This launch highlights du’s ongoing commitment to digital leadership and innovation that centres on customer needs.”
The innovative platform is engineered to continuously collect, categorise and translate complex network data into actionable insights. It consolidates various elements of network service assurance into a single interface, thereby solving the problem of fragmented third-party management. Designed to enhance the operational efficiency of IT managers, system engineers, service managers and IT operations teams, thereby contributing to improved customer experience metrics.
