RingCentral Announces RingCentral For Teams 2.0

Revamped solution enhances Microsoft Teams with advanced telephony, better mobile experience, SMS, fax, integrations, and faster performance – no Teams Phone licence required.

RingCentral, a provider of AI-powered global enterprise cloud communications, video meetings, collaboration, and contact centre solutions, announced the next generation of RingCentral for Microsoft Teams 2.0. RingCentral provides the ultimate flexibility with both direct routing and a next-gen embedded app for calling, SMS, and fax.

The solution brings RingCentral’s cloud PBX capabilities into Microsoft Teams with a fully native experience, and without requiring a second application. This means that end customers have RingCentral’s renowned 99.999% reliability, global availability, and industry-leading features and third-party integration capabilities entirely within Teams’ single pane of glass.

RingCentral for Microsoft Teams 2.0 delivers a significantly enhanced, purpose-built experience with innovative features that boost productivity, including voicemail transcription, call recording, bi-directional presence sync, unified contact search, and can be coupled with RingCentral Contact Center.

“Many businesses have standardised on Teams for internal collaboration, but when it comes to advanced communications, customers often seek out third-party solutions,” said Mo Katibeh, President and COO of RingCentral. “When customer communications are critical, businesses look to RingCentral, given our reputation for 99.999% reliability and our robust and advanced telephony capabilities. We’re excited to deliver this next generation of RingCentral for Microsoft Teams, and empower customers with faster performance, deeper integration, a new mobile experience, and simpler admin tools.”

“Most Microsoft Teams users do not have access to integrated calling capabilities, which means they can’t use Microsoft Teams to place calls outside the organisation or to customers,” said Irwin Lazar, President and Principal Analyst at Metrigy. “As Teams users evaluate alternative telephony approaches, more than 47% are choosing to use a UCaaS provider, such as RingCentral, to enable calling capabilities for Microsoft Teams. RingCentral options for Microsoft Teams provide flexible, and highly reliable, deployment options and the ability to integrate enterprise-grade telephony and SMS, fax, analytics, CRM integrations, and other capabilities into a Microsoft Teams deployment.”

Key capabilities of the RingCentral for Microsoft Teams 2.0 next-gen solution include:

• New unified contact searching from RingCentral and Microsoft directories: Contacts from both Microsoft and RingCentral directories are now searchable in RingCentral for Microsoft Teams 2.0. This ensures callers can always find the right contact without app switching.
• Industry-leading, out-of-the-box analytics for every department – no Power BI licence or specialised services needed: RingCentral offers world-class calling analytics for IT with in-depth, real-time quality-of-service reporting. It’s paired with powerful, customisable business analytics for sales, marketing, finance, and every line of business to deliver actionable insights.
• Deep integration with Teams mobile app: Users can place and receive calls through the RingCentral integration in the Microsoft Teams mobile app, extending the value of the integration beyond the desktop.
• A certified contact centre solution for Microsoft Teams: Customers can complement their integrated business telephony with an AI-powered contact centre within Microsoft Teams to have all of their business communications under a single pane of glass.

“Our partnership with RingCentral serves the dual purpose of enhancing both our internal employee experience and customer experience,” said Jason Ruddock, Senior Director, Workforce Planning at UKG, a leader in cloud computing workforce management and human capital management solutions.

“RingCentral’s integration with Microsoft Teams has been crucial in achieving this goal as it seamlessly integrates with our existing workflows, enabling efficient communication and collaboration across departments and with customers. By leveraging RingCentral, we ensure that our teams have access to the necessary tools to deliver exceptional service and support, regardless of their location.”