customer service automation

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Pega Introduces Pega Infinity ’25

Pega Infinity takes a fundamentally different approach, harnessing AI's creative potential while promoting dependable execution for enterprise-grade reliability.

Staff Writer

September 26, 2025

FourNet Unveils FourNet IntellAIgent

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations

Staff Writer

May 26, 2025

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AI-Orchestrated Creativity: Why Agencies Must Redesign

3 hours ago As agencies navigate the intersection of technology and creativity, AI is emerging as the new creative backbone. Daniel Martins of GALERIA.ag and Raul Braga of Adobe share how AI-driven workflows can scale campaigns without sacrificing originality.

Typeform Unveils AI Engagement Platform to Turn Forms into Workflows

3 hours ago Typeform’s AI Engagement Platform unites forms, automation, and data to help small and medium-sized businesses (SMBs) capture data and turn responses into results within a unified, enterprise-grade system.

Teads Launches CTV Performance

3 hours ago CTV Performance enables advertisers to move beyond traditional CTV metrics like impressions and completion rates, offering a new layer of insight: the ability to track site visits, leads, and sales directly tied to CTV exposure.

Scorpion Launches Scorpion Convert

3 hours ago Built on real intake conversations, Scorpion Convert uses AI to engage naturally with prospects in a way that feels human and helpful.

LiveRamp Expands Meta Insights Available to Retail Media Networks

3 hours ago By connecting Meta campaign results with their own first-party sales data, RMNs and their partners can see how off-property sites, including Meta, drive sales, orders, and ROAS across campaigns, brands, and products.

AdCreative.ai Launches Mobile App for AI-Powered Ad Creation

3 hours ago AdCreative.ai's mobile app allows companies to create and analyse digital ad assets directly on mobile — reflecting both technological innovation and human needs.

WPP Unveils WPP Open Pro

3 days ago WPP Open Pro is the new edition of WPP Open – the company’s AI platform for marketing – which helps brands to plan campaigns, create large volumes of on-brand content and quickly deploy assets at scale independently.

Taboola, Paramount Advertising Partner to Launch Performance Multiplier

3 days ago The Performance Multiplier will be integrated into Paramount Ads Manager, Paramount Advertising’s self-service buying platform that enables SMB advertisers to access premium streaming advertising at any budget.

Snappy Kraken Unveils Bidirectional CRM Integration

3 days ago With the launch of the new CRM Integration and AUM Pipeline Dashboard, Snappy Kraken gives advisors a modern growth stack that connects marketing, CRM and analytics in one synchronised system.

LG Ad Solutions Partners with Databricks

3 days ago Through this integration, contracted data partners can streamline analytics, enhance planning, and make more informed media decisions—all within Databricks’ governed, privacy-first environment.

customer service automation

Latest

News

Pega Introduces Pega Infinity ’25

Staff Writer

News

FourNet Unveils FourNet IntellAIgent

Staff Writer