customer service automation

Latest

Typewise Introduces AI Supervisor Engine

AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases and manage human handoffs for fast and accurate resolutions.

Staff Writer

less than a minute ago

Pega Introduces Pega Infinity ’25

Pega Infinity takes a fundamentally different approach, harnessing AI's creative potential while promoting dependable execution for enterprise-grade reliability.

Staff Writer

September 26, 2025

FourNet Unveils FourNet IntellAIgent

IntellAIgent uses Agentic AI to transform front and back-office customer service operations in seconds, with personalised, complex, context-aware automations

Staff Writer

May 26, 2025

Showing 1-1 of 1

Advanced Search

Latest Stories

AdCellerant Partners with Yext to Strengthen Brand Visibility Solutions

less than a minute ago The partnership brings together Yext’s platform with AdCellerant’s hands-on expertise and digital marketing solutions to help organisations manage and optimise their brand visibility across all discovery surfaces.

WPP, Adobe Expand Partnership to Power AI-Driven Marketing Transformation

less than a minute ago WPP and Adobe will deliver integrated solutions that orchestrate the planning, creation, production and activation of creative and media assets—powered by AI agents.

Typewise Introduces AI Supervisor Engine

less than a minute ago AI Supervisor Engine coordinates agents built with natural language to resolve complex customer service cases and manage human handoffs for fast and accurate resolutions.

Ogury Expands Persona-Based Advertising to CTV

less than a minute ago With persona-based advertising now available on CTV, brands and agencies can leverage Ogury's multi-dimensional data model to engage consumers across mobile, desktop, and CTV within a single framework.

Infillion Announces Acquisition of Catalina

less than a minute ago On Infillion, Catalina's deterministic purchase data will be able to power custom bidding algorithms that autonomously optimise media buying to drive sales specific to each retailer's customer base.

Mod Op Unveils Mod Op AI Risk Intelligence

a day ago Through the new capability, Mod Op is enabling companies to monitor and mitigate brand-related risks from generative AI.

Picsart Announces the Launch of Picsart Aura

a day ago Combined with Flow and AI Assistant, Aura reinforces Picsart's vision of AI-powered creation where ideas flow naturally from thought to finished work.

ThriveCart Announces Acquisition of VBOUT

a day ago The acquisition of VBOUT to add native marketing automation, including AI sales and help agents, to ThriveCart's creator commerce and learning platform.

Treasure Data Introduces Treasure Code

a day ago Treasure Code introduces a unified agentic interface for executing all data operations, reducing the burden of operating a customer data platform (CDP).

Imaginuity Launches AI Mail

a day ago AI Mail uses machine learning to evaluate more than 350 property- and household-level signals to identify high-probability homes with a level of precision traditional segmentation cannot match.

customer service automation

Latest

News

Typewise Introduces AI Supervisor Engine

Staff Writer

News

Pega Introduces Pega Infinity ’25

Staff Writer

News

FourNet Unveils FourNet IntellAIgent

Staff Writer