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Harnessing the Power of Knowledge AI for Tomorrow
WHAT IS A CX HUDDLE?
It is an initiative by Martechvibe in association with Uniphore.
The CX Huddle is specially designed to engage technology, CX and industry leaders who have revolutionized brands by using technology as a catalyst. It focuses on a group of carefully selected industry stalwarts, bringing them together to participate in an exclusive closed-door session. The selected professionals bring a variety of viewpoints, experiences, and domain expertise, but they all share the vision of transforming businesses by enhancing the customer experience while utilising technology and new digital methods. The huddle encourages open discussions among peers resulting in a better strategy roadmap for organisations. In the age of building peer exchange resources, these gatherings form a community of like-minded business leaders working to explore insights, ideas and best practices.
ABOUT THIS EDITION:
One of the biggest challenges facing large organizations in the Middle East is sifting through massive chunks of data for insights, especially in contact centers, where customer service agents must browse through endless silos of information to provide the right answer to the customer.
Making sure information is easy to find and up to date has been an ongoing struggle for ME enterprises. But with Knowledge AI, that’s no longer the case – users get the information they need without poring through pages of irrelevant content.
Knowledge AI combines advanced conversational AI technologies with cognitive search capabilities to unlock the full value of information that’s typically stored in different formats and spread across various systems within an enterprise. By ingesting structured and unstructured data in the form of knowledge bases, website pages, documents, and more, knowledge AI transforms intelligent virtual assistants (IVAs) and human agents into subject matter experts with the exact information they need to answer customer inquiries and provide personalized recommendations.
For businesses, making the search for relevant answers effortless improves agent performance, adoption and usage of self-service, and conversion rates. Customers, too, reap the benefits of hyper-personalised CX and fast resolution. Leveraging AI for enterprise functions enhances operational efficiency and improves decision-making, thereby helping solve complex business challenges, drive innovation, and create sustainable competitive advantages.
Can enterprises and Responsible AI be the perfect 2025 collaboration for revolutionising data-driven decision-making and customer service excellence in the Middle East?
