Yellow.ai Integrates Voicebots and Chatbots on Zendesk Marketplace

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Yellow.ai, a provider of conversational artificial intelligence technology, has earned a partner listing on the Zendesk Marketplace for its generative AI-powered Voicebots and Chatbots for customer experience automation.

Yellow.ai’s listing enables Zendesk customers to access its conversational AI solutions with the Conversational Service Cloud (CSC), delivering 24/7 real-time support to end customers through an omnichannel customer support experience. The solution also provides access to Yellow’s generative AI-powered Dynamic Automation Platform (DAP).

Raghu Ravinutala, CEO and co-founder of Yellow.ai, said, “We’re thrilled to collaborate with Zendesk, empowering their customers with our advanced generative AI-powered conversational solutions. In today’s dynamic business landscape, customer experience stands as the cornerstone of a company’s competitiveness within their respective markets. Through our solutions, businesses gain the means to not only meet but exceed customer expectations, ultimately ensuring they maintain a formidable edge in the industry. Our Dynamic AI agents can enable businesses to automate customer functions, delivering human-like experiences that drive valuable ROI at scale.”

Yellow.ai’s integration with Zendesk provides a unified customer view and streamlines workflows.