Merkle Launches Center of Excellence For Digital Marketplaces
Appointed to lead the Center of Excellence is Paul Lynch, Merkle's Experience & Commerce practice leader for the United Kingdom and Ireland, orchestrating a global team of experts.
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Merkle, dentsu’s leading technology-enabled, data-driven customer experience management (CXM) company, announced the launch of its “Marketplaces Center of Excellence,” a specialist unit that is the newest addition to Merkle’s Experience & Commerce practice, a team of more than 4,500 experts globally.
Marketplace platforms and businesses – known for their ability to quickly onboard third-party sellers and offer a broad assortment of goods and services – have grown at six times the rate of traditional ecommerce business models within the past year and are now at the forefront of digital commerce expansion for many B2B and B2C brands. Appointed to lead the Center of Excellence is Paul Lynch, Merkle’s Experience & Commerce practice leader for the United Kingdom and Ireland, orchestrating a global team of experts.
Merkle has been a marketplace transformation, design, and technology implementation partner for numerous brands, including supporting Saks Fifth Avenue’s evolution from a traditional online department store toward a marketplace business by implementing the Mirakl technology platform. Another example is Merkle’s collaboration with global aviation leader Satair in designing, launching, and optimising a full-service B2B marketplace for its aircraft spare parts sales. In total, marketplaces implemented by Merkle for B2C and B2B brands generate over $2 billion in GMV (gross merchandise value) yearly.
“Merkle is already a global leader in realising the potential of marketplace business models for B2C and B2B brands,” said Holden Bale, global head of Experience & Commerce for Merkle. “But the journey can be complex. For many brands we work with, operating a marketplace business is a totally new way of working, and success requires more than just a technology implementation. This Center of Excellence solidifies our commitment to being a trusted commerce transformation partner globally. It ensures our clients have access to the best talent, expertise, and partnerships, like Mirakl, as they seek to deliver customer-centric business and operating model transformations that materially grow their bottom line.”
“Having the right technology to power your marketplace growth is fundamental – but having the support of trusted partners with deep expertise is also essential to unlock the full benefits of the platform economy,” said Adrien Nussenbaum, co-founder and co-CEO, Mirakl. “Merkle has long been a key partner of Mirakl’s and a leader in helping enterprises achieve their full marketplace potential, and we are excited to see their continued investment in this dynamic space.”
