Alorica and Automation Anywhere Join Forces
With Automation Anywhere’s capabilities in GenAI-powered Intelligent Automation, Alorica will seamlessly integrate its customer-centric approach.
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Alorica, a next-generation customer experience solutions provider, announced a new partnership with Automation Anywhere, an Intelligent Automation solution provider that puts artificial intelligence (AI) to work across every aspect of an organisation.
Harry Folloder, Chief Digital Officer, Alorica, said, “Alorica IQ’s mission is to apply technology to push the boundaries of what’s possible now, so that it becomes the CX gold standard in the future. Partnering with Automation Anywhere furthers our relentless commitment to set a new benchmark in customer service. This is a huge step toward advancing our business transformation strategy for clients, enabling brands to win more effectively with their customers with less effort in the long run. Our vision is to expand the adoption of our GenAI solutions across the CXM industry to significantly increase CX employee satisfaction while gaining customer trust and loyalty.”
Mihir Shukla, CEO and Co-Founder, Automation Anywhere, said, “Our partnership gives Alorica the power of our Intelligent Automation platform to reimagine the future of customer service and contact center experiences. Our collaboration empowers Alorica to deploy next-generation CX solutions for companies, leveraging GenAI to significantly enhance customer experiences for Alorica’s clients and their end-user customers.”
With Automation Anywhere’s capabilities in GenAI-powered Intelligent Automation, Alorica will seamlessly integrate its customer-centric approach, forging a powerhouse alliance that aims to improve efficiency, personalisation, simplicity and satisfaction simultaneously. This collaboration further strengthens the suite of technology-enabled offerings by Alorica IQ – the company’s digital foundry focused on delivering outcome-based solutions that map and solve customer pain points, transforming the customer’s journey through next-level Customer Experience Management (CXM) services.
