FourNet Unveils FourNet IntellAIgent

What to Read Next

1. Salesforce Signs Definitive Agreement to Acquire Informatica

2. PERQ Launches PERQ Websites

3. Novi Joins NielsenIQ to Power Sustainable CPG Data Insights

4. CTV Delivers 10x More Conversions Than Linear TV: New Study

FourNet has launched FourNet IntellAIgent, an AI-powered automation platform aimed at helping businesses improve operations, customer experiences, and accelerate AI adoption. The platform enables organisations to develop their own AI Agents—digital employees designed to handle tasks and workflows efficiently.

Using ‘Agentic AI’, IntellAIgent advances contact centre technology by managing complex, unstructured data and personalising customer interactions with context-aware, natural conversations.

FourNet’s AI Agent can perform and manage tasks across multiple systems and platforms, including appointment scheduling, multi-channel customer communication, diary management, real-time schedule updates, and CRM entries—all without human involvement.

Agentic AI combines machine learning, natural language understanding and contextual awareness to create autonomous systems that can handle business processes with human-like intelligence. 

In comparison, traditional automation and rules-driven AI follow rigid pathways and struggle with complexity and unpredictable scenarios.

ALSO READ: Can Customer Support Depend on Context-aware AI to be More Human-like?

Richard Pennington, CEO of FourNet said, “FourNet IntellAIgent marks the next evolution in contact centre technology. Our AI-powered agent can do in seconds what it would take a human agent to do in hours or days, and what Gen AI couldn’t handle.”

“IntellAIgent will help organisations across every sector to do more with less, while coping with rising customer expectations.”

FourNet IntellAIgent’s Key Features:

1. Intelligent Decision Making: IntellAIgent is an intelligent team member that handles repetitive tasks, makes smart decisions, and learns over time.
2. Multi-Channel Integration: IntellAIgent manages customer interactions across various channels, including voice, email, and messaging platforms.
3. Real-Time Analytics Integration: IntellAIgent makes data-driven decisions as customer interactions unfold.
4. 300+ Pre-built Integrations – IntellAIgent connects to the tools businesses already use, from CRMs like Salesforce, SAP, and Zendesk to communication platforms like Twilio, Amazon Connect, and Genesys Cloud.

“Forget chatbots, forget RPA, which require decision trees and human input, IntellAIgent is way more clever, adaptive and efficient – it’s like automation on acid!” We are enabling organisations big and small to deliver superior customer experience in the blink of an eye, while significantly improving their operational efficiency,” said James Brooks, Practice Lead for AI and Automation at FourNet.

ALSO READ: VideoMining Announces New Grocery Front End Behavior Benchmark Study