Birdeye Launches Brand AI and Industry AI
Brand AI and Industry AI will equip businesses to automate customer engagement without sacrificing voice, quality, or trust.
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Birdeye has announced the launch of Brand AI and Industry AI, two innovations in its BirdAI architecture. These custom large language models (LLMs) empower businesses to deploy AI agents that act with brand authenticity and industry intelligence, all while driving measurable outcomes.
Building on the momentum of its AI Vision announcement, Birdeye is turning vision into execution. While Brand AI customises the voice and tone of each interaction, Industry AI focuses on delivering domain-specific accuracy, ensuring that every response is both personalised and contextually relevant.
“With Brand AI and Industry AI, every business can now deploy their own AI agent that’s fluent in their brand, tuned to their industry, and focused on outcomes,” said Naveen Gupta, Co-Founder and CEO of Birdeye. “This is AI that’s custom-built for your business.”
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Brand AI
Brand AI enables businesses to train AI agents on their unique tone, workflows, and internal data, ensuring every response, post, or message feels truly on-brand. Whether managing reviews, social media, or customer engagement, Brand AI enforces brand standards.
Industry AI
Industry AI brings deep vertical knowledge to every interaction. Using more than ten years of data from 150,000 businesses and 200 million users, it helps AI agents communicate accurately, follow regulations, and stay relevant to any industry and local context.
Together, Brand AI and Industry AI equip businesses to automate customer engagement without sacrificing voice, quality, or trust. Every prompt is processed securely within BirdAI’s infrastructure using LLMs from OpenAI, Anthropic, Google DeepMind, Meta, and Mistral—ensuring data integrity and enterprise-grade security.
Early pilots in healthcare, financial services, home services, and retail have shown strong performance gains in speed, adoption, and brand safety, while driving real outcomes in customer engagement and conversion.
“The customisation options for brand voice were phenomenal,” said Angie Palmer, VP and Digital Marketing Manager at Fidelity Bank. “I was able to personalise tone and guardrails in a way that felt deeply aligned with our brand.”
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