ServiceNow Unveils New Agentic AI Innovations
The new ServiceNow AI Agent Studio extends the power of agentic AI to every user in the enterprise.
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ServiceNow, the AI platform for business transformation, unveiled a series of new agentic AI innovations to autonomously solve the most complex enterprise challenges.
This latest solution on the ServiceNow Platform acts as the AI agent control tower—one central location to analyse, manage, and govern the rapidly evolving world of agentic AI across every corner of a business. These advancements build on ServiceNow’s two-decade expertise in driving exponential productivity across every person and every process by handling complex and ambiguous tasks that traditional automation cannot solve.
ServiceNow’s powerful new AI Agent Orchestrator ensures teams of specialised AI agents work together across tasks, systems, and departments to achieve a specific goal. In addition, thousands of pre-built agents across IT, customer service, HR, and more, plus the new AI Agent Studio for building fully customised agents, are ready to take action and drive exponential productivity at scale.
Unlike others, ServiceNow AI Agents and their capabilities are built directly into the single, trusted ServiceNow Platform, so customers’ existing investments in workflow, automation, and data power agentic AI from day one. With access to billions of pieces of information and fueled by millions of automations, knowledge sources, and tools, ServiceNow AI Agents redefine productivity without limits.
“In a future with millions of AI agents acting as your new digital workforce, ServiceNow serves as the AI agent control tower, bringing order to chaos,” said Amit Zavery, President, Chief Product Officer and Chief Operating Officer at ServiceNow.
“Agentic AI without unification creates more complexity within an enterprise. The ability of ServiceNow AI Agents to work together on tasks that draw from multiple systems and departments truly stands out. With a single location to orchestrate agents and prevent sprawl, our AI agents collaborate like active participants at work, acting as true extensions of their human counterparts.”
The new ServiceNow AI Agent Studio extends the power of agentic AI to every user in the enterprise, allowing organizations to create and deploy custom AI agents that are integrated with enterprise-wide workflows and data through an intuitive no-code language-based interface.
AI Agent Studio integrates seamlessly with automation tools already on the ServiceNow Platform such as skills, flows, and processes, giving organizations the flexibility to customize AI agents to meet their specific needs.
