Doctor Anywhere Strengthens CX Capabilities with Zendesk
This partnership with Zendesk reinforces Doctor Anywhere’s dedication to delivering exceptional customer service while expanding its regional presence.
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Regional healthcare company Doctor Anywhere has teamed up with Zendesk to enhance its user support capabilities and scale its operations using Zendesk’s Suite.
The Zendesk Suite enables customers to interact with Doctor Anywhere through their preferred channels, powered by automated workflows and intelligent bots. Its seamless integration and real-time analytics deliver smarter service at scale, empowering agent teams to collaborate effortlessly and respond to customers more quickly.
This partnership with Zendesk reinforces Doctor Anywhere’s dedication to delivering exceptional customer service while expanding its regional presence.
Lim Wai Mun, Founder and CEO of Doctor Anywhere, said, “Delivering a seamless and intuitive healthcare experience has always been at the core of Doctor Anywhere, serving as the foundation for building trust and loyalty among our users. Partnering with Zendesk puts our users’ needs further in focus as we enhance the support they can expect from us. As we expand the business, we are also committed to continuously improving the quality of service we provide.”
Meanwhile, Jenny Choo, Regional Vice President of Zendesk Asia Pacific, commented, “Zendesk is proud to be a partner with Doctor Anywhere. The way they’ve disrupted the medical services space and the way they’re breaking down the barriers to accessing medical services is admirable. We are happy to be part of a tech ecosystem that is delivering such important services and to be a part of their growth story.”
