Locobuzz Uncovers Advanced Product Enhancements to CX Suite
This upgrade aims to empower CX leaders with the tools and insights they need to unlock exceptional customer experiences and drive business growth.
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Locobuzz, India’s digital customer experience platform, announced its AI-powered product innovations across its suite of solutions that allow customers to streamline operations, elevate agent performance, and deliver exceptional customer experiences.
Nitin Agarwal, Co-founder & CTO at Locobuzz said, “Our aim is to empower CX leaders with the tools and insights they need to unlock exceptional customer experiences and drive business growth. Each enhancement is meticulously designed to simplify their lives, providing richer analytics, faster time to value, and a unified platform to help teams to gain the time and resource savings they need to make a difference.”
This upgrade includes cutting-edge AI capabilities such as actionability detection, AI-based categorisation, ticket summarisation and automated response generation, all of which are intended to provide brands with a 60% increase in the productivity of their service teams.
With this latest release, Locobuzz has solidified its leadership in AI innovation. Bringing cutting-edge features to analyse conversations with precision, optimise ticket routing and categorisation, save time with automated responses, and gain actionable insights to make data-driven decisions without manual intervention.
