The company’s recent digital transformation investment includes a mobile-first website and marketing technology solutions. Build-A-Bear Workshop announces a new website design with improvements allowing the Company, best known for its interactive and iconic bear-building experience in stores, to provide an updated digital space for guests to engage with the brand. The Company’s recent investment in […]
Deloitte Digital launched TrueServe, an integrated suite of contact centre technologies built with industry-specific insights and accelerators. TrueServe is a cloud-based, artificial intelligence (AI)-powered, and analytics-driven contact centre solution. It gets customers into the right channel based on their needs and provides dynamic operational and strategic insights through built-in capabilities like sentiment and customer behaviour […]
The Chief Marketing Officer (CMO) Council in collaboration with Deloitte Digital, the experience consultancy, published a new report, Data-Driven Decisioning Powers CX Forward. The new report details the challenges and best practices for defining and progressing toward an ideal customer experience (CX). The insights are based on two surveys of over 300 marketing leaders across […]
The Middle East is all set to be a hotbed for augmented reality (AR) and will be witness to business transformation through increased customer connections and conversions. AR is poised to become the next frontier of mobile and digital engagement and will be a determining factor to measure how brands use AR to elevate customer […]
Deloitte Digital and Snap Inc. have conducted a report to understand the potential of Augmented Reality (AR) details of which find a place in their report entitled Consumer Augmented Reality. The report, which evaluated responses from 15,000 consumers, including users from the US, UAE, KSA, shows that AR has the power to impact a business’ […]
