CallMiner

New and enhanced features in CallMiner RealTime improve frontline agent experience and customer satisfaction

CallMiner will augment its AI capabilities with Azure Cognitive Services, part of Azure AI. CallMiner, a provider of conversation intelligence, has expanded its use of Microsoft Azure artificial intelligence (AI) as a Microsoft partner. Through this collaboration, CallMiner will augment its AI capabilities with Azure Cognitive Services, part of Azure AI. CallMiner gains access to […]

CallMiner’s AI summarisation capabilities use generative large language models to condense voice and text-based interactions into short summaries and uncover unknown insights CallMiner, a provider of conversation intelligence, introduced artificial intelligence-driven capabilities for automated summarisation of interactions and redaction of sensitive payment card, health, and personally identifiable information. Using named entity recognition and machine learning […]

Boost.ai, a cloud-based provider of conversational artificial intelligence (CAI) at scale, announced a new strategic partnership with CallMiner, a provider of conversation intelligence that drives improved customer experiences and business outcomes. CallMiner empowers businesses to capture and analyse text and voice-based interactions, and paired with Boost.ai, organisations can glean valuable insights from every single customer […]

Integration will help customers take advantage of their CCaaS investments and realise the value of CallMiner’s conversation intelligence platform and real-time analytics capabilities. CallMiner, a provider of conversation intelligence solutions, has integrated with Genesys Cloud CX and Amazon Connect, enabling organisations to gain access to real-time analytics within existing or future contact centre-as-a-service (CCaaS) deployments. […]

New and expanded features include call and screen recording, video playback, after-work automation and quality forms to complement automated scoring CallMiner, a provider of conversation intelligence to drive business improvement, announced new and expanded workforce intelligence capabilities to help organisations improve the performance and experience of contact centre and customer service agents, aimed at driving […]

AppTek, providers of Artificial Intelligence (AI), Machine Learning (ML), Automatic Speech Recognition (ASR), Neural Machine Translation (NMT), Natural Language Processing / Understanding (NLU/P) and Text-to-Speech (TTS) technologies, announced that it has met the interoperability requirements outlined by CallMiner, providers of conversation analytics to drive business improvement, for its Open Voice Transcription Standard (OVTS). By joining […]