Orchard Hotel Singapore Unveils Aiello Voice Assistant
Aiello Voice Assistant connects guests with hotel staff and provides data-driven insights to enhance customer service and streamline operations.
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Aiello announced the introduction of its cutting-edge Aiello Voice Assistant (AVA) to the Singapore hospitality market, debuting exclusively at The Orchard Hotel Singapore.
“Our commitment to innovation and exceptional guest experiences is unwavering,” said Jacqueline Ho, General Manager at Orchard Hotel Singapore. “The integration of AVA is a transformative step, combining state-of-the-art technology with personalised service to enhance guest convenience and comfort while reinforcing our leadership in the hospitality industry.”
“We’re not just introducing a voice assistant; we’re integrating AI seamlessly into the existing hotel technology ecosystem,” said Mr Vic Shen, CEO and Co-founder of Aiello. “Being the first in Singapore is just the beginning – our focus is on providing a holistic and technologically advanced guest experience that aligns with Orchard Hotel Singapore’s legacy of excellence.”
This AI-powered device connects guests with hotel staff and provides data-driven insights to enhance customer service and streamline operations. As AVA makes its first appearance in Singapore, Orchard Hotel Singapore leads the way for Millennium Hotels and Resorts in offering innovative guest experiences.
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Guests at Orchard Hotel Singapore, a flagship property of Millennium Hotels and Resorts, will now benefit from AVA, their personal guide to amenities, services, and local recommendations.
Embracing modernity, the hotel has replaced all telephone handsets, enabling guests to enjoy a hands-free stay facilitated by AVA for all communication needs. Acting as an in-room assistant, AVA responds promptly to voice commands, allowing guests to effortlessly connect with other rooms or contact the front desk.
