Google Cloud

The partnership also led to a native integration between Google Cloud Contact Center AI and Twilio Flex to enable companies to deploy AI-powered virtual agents for self-service interactions.

With Commerce GPT, companies will be able to deliver personalised shopping experiences and customised offers using GPT-powered dynamic buying journeys.

Nuvalence’s partnership with Google Cloud will accelerate how these platforms embrace and embed AI-powered features and experiences to gain a competitive advantage

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Microsoft Adds Copilot To Microsoft Viva Microsoft introduced generative […]

Alvaria WEM solutions provide agents with flexible scheduling options, gamification, performance tracking and automated workflows.  UJET, a contact centre platform provider, has partnered with Alvaria and Google Cloud to enable contact centres to integrate and leverage Alvaria’s outbound and workforce engagement management (WEM) capabilities through Google Cloud Contact Center AI Platform. Alvaria WEM solutions provide […]

With Habu and BigQuery, marketers can unify, manage, and govern all types of data, analyse and share data across clouds. Habu, a provider of data clean room software, is partnering with Google Cloud to integrate its Data Clean Room applications natively on Google Cloud’s BigQuery. The native integration between Habu and Google Cloud’s BigQuery provides […]

In case you missed it, here’s a look at the top headlines in the marketing and technology landscape. The news selected presents a snapshot of the evolving consumer terrain, how technology is being optimised to solve growing marketer challenges and significant drivers of customer experience trends.  Toyota Launches AR Experience For Toyota Crown Toyota has […]

Kroger uses cutting-edge AI and data analytics to optimise daily work planning and enhance stores for customers Google Cloud and Deloitte announced a strategic collaboration with Kroger to help the grocery chain use cloud technologies to increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, […]

New integrations with essential business applications bring work into a single workspace to increase employee efficiency and customer satisfaction Dialpad, Inc., the AI-Powered Customer Intelligence Platform, announced innovations to its open app ecosystem that allow customers to easily integrate their apps and workflows into one workspace to drive productivity, improve their customer and employee experiences, […]

Google Cloud has launched four new and updated AI solutions for ecommerce designed to “modernise the online shopping experience” The machine learning technologies have been designed to help retailers boost consumer browsing capabilities, transform in-store shelf-checking processes, provide better product recommendations and offer a more natural and personalised online shopping experience. “Upheavals over the last […]