Acqueon Partners with Cresta
This partnership will help businesses deliver meaningful revenue generation and recovery outcomes through omnichannel outbound engagement and enhanced customer service and retention.
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Acqueon, a real-time revenue execution platform, and Cresta, a provider of generative AI for intelligent contact centres, announced a partnership to help B2C enterprises better engage their customers and optimise the effectiveness of every customer interaction.
Ping Wu, CEO of Cresta, said, “Customers are holding businesses to higher standards than ever before, and it’s essential that we ensure that every customer touchpoint is productive and positive. The power of Cresta and Acqueon’s solutions will unlock a new tier of AI-enabled customer engagement technology that helps businesses drive deeper connections with core customers, ultimately improving retention and driving revenue growth.”
Ashish Koul, CEO of Acqueon, said, “Building on our previous solutions for agent guidance, Acqueon Guidance powered by Cresta ushers in a new era of customer engagement and delivers a holistic solution to transform how businesses approach customer interactions that drive revenue results. Understanding the right timing, channel, and message are essential to getting the most out of customer interactions. Acqueon and Cresta together can provide enterprises with AI technology that will unlock new ways to engage with consumers to dramatically improve the enterprise’s revenue generation and revenue recovery results.”
This partnership will help businesses deliver meaningful revenue generation and recovery outcomes through omnichannel outbound engagement and enhanced customer service and retention.
