Cognigy Partners With Foundever And Genesys

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Cognigy.AI is now integrated with Genesys’ Cloud CX platform and available as a premium application on Genesys AppFoundry.

Cognigy, a conversational artificial intelligence provider, has partnered with Genesys and Foundever to integrate their solutions and make Cognigy.AI available through their networks.

Through the Genesys partnership, Cognigy.AI is now integrated with Genesys’ Cloud CX platform and available as a premium application on Genesys AppFoundry.

Cognigy.AI enables Genesys customers to deliver customer service experiences across voice and digital channels via a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent Assist.

“As a Genesys AppFoundry partner, Cognigy works closely with Genesys to help our joint customers deliver outstanding customer experiences while increasing agent satisfaction and retention and accelerating time to value,” said Hardy Myers, senior vice president of business development and strategy at Cognigy, in a statement. “Delivering 24/7, personalised service experiences at scale, across both voice and digital channels, all further enhanced with generative AI, will be the key for contact centres to take their CX to the next level in the near term.”

The partnership with Foundever will result in improved chatbot and voicebot technologies.

“Partnering with Cognigy gives us the ability to harness the power of the most impressive conversational AI platform on the market. It enables us to work more efficiently and provide chatbot and voicebot experiences that are more accurate, consistent and scalable. This, in turn, helps us improve customer experience while addressing key contact centre efficiency drivers with immediacy and effectiveness to reduce call volume, average handling time and costs,” said Mariana Diniz Lauar, vice president and global head of digital solutions at Foundever, in a statement.

“We are thrilled to join in partnership with the Foundever family and integrate our Conversational AI technology into their suite of customer service solutions,,” Myers said. “Our partnership will enable businesses to deliver exceptional customer experiences, increase operational efficiency, and drive revenue growth through the power of conversational AI.”