Kura Rolls Out Avaya Enterprise Cloud
With Avaya CCaaS solution, Kura aims to offer its clients complex inbound and outbound contact centre services on a robust platform.
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Kura has integrated Avaya Enterprise Cloud into its solution. By deploying the Avaya CCaaS solution, Kura aims to offer its clients complex inbound and outbound contact centre services on a robust platform, with options to add services such as speech analytics, digital and social channels, and secure payments as required.
Janine Hunt, client partnership director at Kura, said,“We are very excited about the difference Avaya Enterprise Cloud is going to make to our business. It will enable us to deliver the advanced features that are really beneficial to clients because they take their customer experience to the next level.”
“The new solution will support us into the future. It has the scalability to grow with our needs and has the flexibility to integrate with external platforms, as well as letting us add or remove advanced features on demand. From readying us for initial go-live, to leveraging all the advanced features and innovation, and training us to become fully autonomous, Avaya, with its Avaya Customer Experience Services (ACES), has been key in guiding and supporting us in our journey, and we are looking forward to realising the full potential of this new solution,” Janine added.
