Value Over Volume for Smarter Mobile Engagement
As user acquisition costs climb, mobile marketers are refocusing on what happens after the install without spamming the notification tray.
In the saturated world of mobile apps, the race is about being remembered. But keeping users engaged without overwhelming them has become one of marketing’s toughest balancing acts. In 2025, where privacy restrictions are tightening and attention is fragmented, the brands winning are the ones designing quietly compelling experiences.
Why Retention Is the New Acquisition
The economics of mobile growth have shifted. With rising acquisition costs and the diminishing precision of third-party tracking, re-engaging existing users is now the smarter bet.
“Teams often obsess over user acquisition cost (CAC) and install volume, but treat all users the same post-install,” says Dipashree Das, Head of Partner Growth Marketing for APAC & ANZ at Amazon.
“That’s a miss—especially in today’s privacy-first landscape.”
The focus, increasingly, is on building experiences that give users a reason to return—on their own terms.
Designing Repeat Engagement That Respects the User
Instead of overwhelming users with push notifications, Das advocates a framework she calls “Value-First Nudges.” The idea is simple: design engagement around timely, relevant value—not frequency.
“Many apps turn users off with spammy, salesy or, worse, nagging notifications,” Das explains. “The better approach is to deliver value at the right time.”
She outlines a few guiding principles for teams:
- Relevance: Only notify users about things they actually care about.
- Timing: Use behavioural data to trigger at natural moments.
- Control: Let users customise frequency and topics.
And some tactical playbooks that work across verticals:
- Content-led engagement: Serve insights, tutorials or summaries that make the app feel useful even when the user isn’t in a buying mood.
- Contextual notifications: Replace generic pings with nudges tied to lifecycle moments. For example, “You haven’t completed your plan for today.”
- In-app journeys: Think streaks, unlockables and progress bars that offer perceived value.
- Two-way communication: Use surveys and prompts to listen to users and tailor accordingly.
- Respectful frequency caps: Don’t flood users. Prioritise quality over volume.
The ultimate goal, Das says, is to ensure “repeat engagement feels like help, not harassment.”
How Deep Linking Bridges Relevance and Timing
Another underutilised tool for thoughtful engagement is deep linking, the ability to direct users to specific in-app destinations instead of generic home screens.
According to Das, this technique becomes even more powerful when paired with behavioural segmentation and context-aware messaging. In an era of limited tracking and rising reactivation costs, it can help re-engage users with precision.
She offers a few examples of how this might look in practice:
- A message like “Your saved items are back in stock” can lead users straight to their cart.
- A nudge that “Your learning streak is about to end” can open the next lesson directly.
“This approach turns your app into a highly personalised environment, critical as install costs rise and users demand more relevance,” she notes. It also helps reduce friction for dormant users, improving ROAS on re-engagement campaigns without relying on blanket retargeting.
The Future of Engagement Is Built on Consent and Usefulness
Mobile users today are more protective of their time and more sceptical of interruptions. The apps that succeed in keeping them engaged won’t be those shouting the loudest but those offering quiet, timely value when it matters.
That means letting users set the terms of engagement, designing journeys that reflect their intent, and showing up not just frequently but meaningfully.
In short, repeat engagement is no longer a numbers game. It’s a trust game.
